Refund policy

Pokémon 30th Celebration Preorders — Effective September 12, 2026

This section applies only to new preorders placed with these terms disclosed before September 16, 2026 (America/New_York) for the Pokémon 30th Celebration Elite Trainer Box, Knock Out Collection, Poster Collection and Tech Sticker Collection. It does not apply retroactively to existing orders.

Release date: September 16, 2026. Ships by September 17, 2026. Full payment is collected at checkout. Orders containing preorder and in-stock items wait until all items are available.

If you voluntarily request cancellation of an unfulfilled preorder, a cancellation fee of 10% of the canceled items’ price after discounts, excluding tax and shipping, will be deducted from your refund. This is not an additional charge to your payment method.

No cancellation fee applies if TCG Ultra cancels, cannot fulfill the allocation, or a full refund is required by law, including qualifying shipping delays. Your non-waivable legal rights are not affected. This preorder cancellation fee does not apply to approved defective model-kit or supply returns.

Effective Date: September 10, 2026

Final Sale and No Change-of-Mind Returns

TCG Ultra does not accept returns or exchanges for buyer's remorse or a change of mind, including when an item is unopened. Physical returns are not accepted except for the defective model kits and supplies described below. We do not offer general exchanges.

Trading Cards, Blind Boxes and Randomized Products

Trading cards, graded cards, sealed trading card products, blind boxes, mystery products and other products containing randomized contents are non-returnable, including when a defect is reported, because of the risk of tampering, resealing or substitution. This includes booster packs and boxes, Elite Trainer Boxes, booster bundles, collection boxes, tins, blisters, theme decks and starter decks.

This no-physical-return rule does not prevent you from reporting a wrong, damaged, defective or incomplete order. Please follow the order-issue process below; do not send these products back.

Defective Model Kits and Supplies: 14-Day Returns

Model kits, including Gundam/Gunpla kits, model kit supplies and TCG supplies are eligible for a return only if defective upon arrival. TCG supplies include accessories such as card sleeves, deck boxes, playmats, binders and storage products, not trading cards or sealed card products. Blind boxes, mystery products and products with randomized contents remain excluded.

  • Return window: Contact support@tcgultra.com within 14 days of delivery to request approval for a defect-related return.
  • Condition: Opening the packaging as necessary to identify a defect does not make an otherwise eligible item ineligible. This is not a general used-product or change-of-mind return policy.
  • Prior approval and method: Returns must be approved in advance and sent by mail using the instructions we provide. Do not send an item back before receiving approval.
  • Return shipping: We provide a prepaid return label for approved defect returns, at no cost to you.
  • Restocking fee: No restocking fee applies to approved defect returns.
  • Refund timing: Approved refunds for these returns are processed within 5 business days after we receive the returned item. Your financial institution may take additional time to post the refund.

Wrong, Damaged, Defective or Incomplete Orders

We will review and resolve issues when:

  • You received the wrong item.
  • Your order arrived materially damaged during shipping.
  • The item was defective upon arrival.
  • Your order was incomplete due to an error by TCG Ultra.

Contact support@tcgultra.com as soon as possible after delivery. For a physical return of an eligible defective model kit or supply, the 14-day request window above applies.

Please include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label and any visible damage, when applicable. Retain all original packaging and shipping materials until your claim has been resolved.

Depending on the circumstances, TCG Ultra may provide a replacement, refund, store credit, carrier claim assistance or another appropriate resolution. These claim remedies are separate from accepting a physical return or offering general exchanges.

Order Cancellations

If you need to cancel an order, contact support@tcgultra.com immediately. We will make every reasonable effort to cancel the order before it enters processing or ships. Once an order has been processed or shipped, it generally cannot be canceled.

Refund Processing

If a refund is approved because of an error by TCG Ultra or another eligible circumstance described above, it will be issued to the original payment method. The 5-business-day processing commitment above applies to approved defect returns of model kits and supplies after we receive the return. Financial institutions may require additional time to post a refund after it has been processed.

Nothing in this policy limits rights that cannot be excluded under applicable law.

Shipping Area and Contact

We ship within the United States only. International shipping is not available.

For policy questions, an order issue or return approval, contact support@tcgultra.com.