Refund policy
Effective Date: July 18, 2026
Final Sale Policy
All sales are final.
TCG Ultra does not accept returns, exchanges, or refunds for products purchased through our website except in the limited circumstances described below.
Because we specialize in trading card games, collectibles, and hobby products that are susceptible to tampering, resealing, substitution, and changes in market value, all products are considered final sale once purchased.
Exceptions
We will review and resolve issues when:
- You received the wrong item.
- Your order arrived materially damaged during shipping.
- The item was defective upon arrival.
- Your order was incomplete due to an error by TCG Ultra.
If one of these situations applies, contact support@tcgultra.com as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, shipping label, and any visible damage (when applicable)
Please retain all original packaging and shipping materials until your claim has been resolved.
Depending on the circumstances, TCG Ultra may provide a replacement, refund, store credit, carrier claim assistance, or another appropriate resolution.
Non-Returnable Items
The following items cannot be returned or exchanged for buyer's remorse or change-of-mind purchases, including when unopened:
- Individual trading cards (raw or sleeved)
- Professionally graded cards
- Booster packs
- Booster boxes
- Elite Trainer Boxes
- Booster bundles
- Collection boxes
- Tins
- Blisters
- Theme decks and starter decks
- Mystery products
- Model kits
- Products containing randomized contents
- Card sleeves
- Deck boxes
- Playmats
- Binders
- Storage products
- Gift cards
- Clearance or Final Sale items
Order Cancellations
If you need to cancel an order, contact support@tcgultra.com immediately.
We will make every reasonable effort to cancel the order before it enters processing or ships. Once an order has been processed or shipped, it generally cannot be canceled.
Refund Processing
If a refund is approved because of an error by TCG Ultra or another eligible circumstance described above, it will be issued to the original payment method.
Financial institutions may require additional time to post the refund after it has been processed.
Contact
For questions regarding this policy or an order issue, please contact: