Shipping policy
Shipping Policy – TCG Ultra
Order Processing
Orders are typically processed within 1–3 business days after your order confirmation email is received. Business days do not include weekends or federal holidays.
You will receive a separate email containing tracking information once your order has shipped.
Processing times may be extended during major sales, product releases, holidays, or other high-volume periods. Processing time is separate from the carrier’s estimated transit time.
Shipping Rates and Free Shipping
Shipping charges are calculated and displayed at checkout based on the order’s weight, destination, and selected shipping method.
TCG Ultra may offer free shipping on qualifying orders. Free-shipping thresholds and promotional offers may change at any time. Please refer to the current offer displayed on our website or during checkout to confirm eligibility.
Delivery Options
Available shipping options may include:
- Standard Shipping: Estimated delivery within 3–7 business days after shipment
- Expedited Shipping: Estimated delivery within 2–3 business days after shipment; additional charges apply
- Local Delivery: Available by prior arrangement only. Contact support@tcgultra.com before placing your order to confirm whether local delivery is available.
Delivery estimates are provided by the shipping carrier and are not guaranteed unless expressly stated otherwise.
We do not currently offer in-person pickup.
Shipping Locations
TCG Ultra currently ships only to addresses within the United States.
International shipping is not available at this time.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address associated with your order.
Please allow up to 24 hours for the carrier’s tracking system to update. During high-volume periods, tracking updates may take longer.
Lost, Delayed, Stolen, or Damaged Packages
Please contact support@tcgultra.com if your order appears to be lost in transit, arrives damaged, or has not been delivered within a reasonable period after the estimated delivery date.
We will review the tracking information and assist with an appropriate carrier claim or resolution when available. Customers may be asked to provide photographs of the package, shipping label, packaging materials, and damaged merchandise.
Carrier delays caused by weather, service disruptions, holidays, incorrect addresses, or other circumstances outside our control do not qualify as processing delays by TCG Ultra.
If tracking shows that a package was delivered but you cannot locate it, please:
- Verify the shipping address on your order.
- Check around the delivery location and with other members of your household.
- Contact the shipping carrier or your local post office.
- Contact us at support@tcgultra.com if the package remains missing.
TCG Ultra is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout. However, we will review each situation and assist where reasonably possible.
Signature confirmation may be required for certain high-value orders at our discretion.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact support@tcgultra.com as soon as possible. We may be able to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed.
TCG Ultra is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Additional shipping charges may apply if an order is returned to us because of an incorrect address, refused delivery, or failure to retrieve the package.
We cannot guarantee that a package can be redirected or intercepted after it has shipped.
Pre-Orders
Orders containing both in-stock and pre-order items will ship when all items in the order are available.
Release dates and arrival estimates for pre-order products are subject to change due to manufacturer or distributor delays.
To receive in-stock merchandise sooner, please place pre-order and in-stock products as separate orders. Shipping charges for separate orders cannot be combined or refunded after the orders are placed.
Order Verification
To protect our customers and prevent fraud, certain orders may require additional verification before shipment. TCG Ultra may contact you to confirm order or payment information.
Orders may be delayed or canceled if the requested verification cannot be completed.
Questions
For shipping-related questions, contact: